02/15/2018

Our Technical Support

This strategic business unit of the company is focused on the provision of professional technical assistance to our customers, providing specialized technical support for the company products portfolio, as well as to assist them in as to their needs for global technical solutions for the measurement of analytical variables, the automatic control of their processes and metering of liquid, solid or gaseous products.

Engineering services based on the specific applications development, to assure the correct operation of our systems within our customers’ process, are given with the most adequate cost-benefit relation for each particular case.

Our professionals are permanently updated with the most modern technology, so as to offer the most adequate technical-economic solution according to customers’ demands.

Therefore our principal service offer is mainly made up of:

  • Sale technical advising
  • After-sale technical support
  • Installation and starting up service
  • Training courses for systems’ operation
  • Calibration and validation service with instruments’ certification (IQ-OQ-PQ)
  • Scheduled maintenance service
  • Updating and repairing of instruments and systems
  • Specific applications development

All oriented to be carried out with the highest degree of professionalism and traceability, to ensure its effectiveness, and with excellence in assistance and monitoring to ensure the total satisfaction of our customers.